If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

If the items in your order are in stock we will prepare your order immediately. That means you will only have a limited amount of time to change or cancel your order. Once your order has been processed we are unable to make any changes or cancel your order. You can return your order once you have received it.

After placing your order, you’ll receive a confirmation email along with a personal order number. Then we’ll start preparing your order. For personalized items, we’ll create them to your specifications.
Once your order is ready, we’ll wrap each item with care.
After that we’ll dispatch your order within 1-4 business days. You’ll receive a shipping notification with a tracking number to follow your order’s progress.

Please note that all our jewelry is handmade, so your patience is appreciated. Each gemstone is unique and natural, which means there may be slight variations in the stones. We hope you enjoy wearing your special pieces!

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, Non-personalised jewelry can be returned within 14 days from its delivery day at own expense (most of the time via letter post with just some stamps). Due to hygienic reasons we only accept unworn jewelry returns. If you want to return (part of) your order because you have either made a mistake ordering or you are not completely satisfied with your order you can place a return request with this link:

Click here to start your return to ByNouck

* Please note that personalized items may not be accepted as a return. Not sure what to do? Feel free to contact our Customer support team at customerservice@wavypopoyo.com

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on our website or the carrier’s website. If you have any questions or concerns about your order, please contact our customer service team at customerservice@wavypopoyo.com

To ensure the longevity of your Wavy jewelry, we recommend the following care tips:

• Avoid exposing your jewelry to harsh chemicals, such as chlorine, bleach, and household cleaning agents.
• Remove jewelry before swimming, bathing, or engaging in physical activities.
• Store your jewelry in a cool, dry place, ideally in the original packaging or a soft pouch, to prevent scratches and tarnishing.
• Clean your jewelry regularly with a soft, lint-free cloth to maintain its shine.

At Wavy, we stand by the quality and craftsmanship of our jewelry. Each piece is meticulously designed and crafted to meet the highest standards of durability and elegance. We are committed to ensuring that our customers enjoy their jewelry for years to come.

Warranty Coverage

We offer a comprehensive warranty that covers manufacturing defects in materials and workmanship. Our warranty is valid for [specify the warranty period, e.g., "one year"] from the date of purchase.

The warranty covers:

• Structural integrity issues, such as broken clasps, links, or settings
• Manufacturing defects in materials or craftsmanship
• Tarnishing or discoloration due to faulty materials

The warranty does not cover:

• Damage caused by misuse, accidents, or alterations
• Normal wear and tear, including scratches, dents, or fading
• Loss or theft of the jewelry
• Damage due to improper care or exposure to harsh chemicals

Warranty Claims

To make a warranty claim, please follow these steps:

1. Contact Us: Reach out to our customer service team at [customer service email] with a detailed description of the issue, along with your order number and proof of purchase.
2. Assessment: Our team will assess the issue and determine if it is covered under our warranty. We may request photos or additional information to help with the assessment.
3. Return: If the issue is covered, we will provide instructions on how to return the item to us. Please ensure the jewelry is securely packaged to prevent further damage during transit.
4. Repair or Replacement: Depending on the nature of the defect, we will either repair the jewelry or provide a replacement piece. If the specific item is no longer available, we will offer a similar item of equal value.

Care and Maintenance

To extend the life of your Wavy jewelry, we recommend the following care tips:

• Avoid exposing your jewelry to harsh chemicals, such as cleaning agents, chlorine, and saltwater.
• Store your jewelry in a cool, dry place, preferably in the original packaging or a soft pouch.
• Clean your jewelry regularly with a soft cloth to maintain its shine and luster.
• Remove jewelry before engaging in activities that may cause physical damage, such as sports or heavy lifting.