If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

If the items in your order are in stock we will prepare your order immediately. That means you will only have a limited amount of time to change or cancel your order. Once your order has been processed we are unable to make any changes or cancel your order. You can return your order once you have received it.

After placing your order, you’ll receive a confirmation email along with a personal order number. Then we’ll start preparing your order. For personalized items, we’ll create them to your specifications.
Once your order is ready, we’ll wrap each item with care.
After that we’ll dispatch your order within 1-4 business days. You’ll receive a shipping notification with a tracking number to follow your order’s progress.

Please note that all our jewelry is handmade, so your patience is appreciated. Each gemstone is unique and natural, which means there may be slight variations in the stones. We hope you enjoy wearing your special pieces!

Israel

• Standard delivery: 3–8 business days
  
• Express delivery: 1–3 business days
  
• Free shipping on orders over 350₪
  

International

• Standard: $18 USD (10–14 business days)
  
• Express: $55 USD (1–4 business days)
  
• Free shipping on orders over $100 USD
  

All processing and delivery times appear here:

Shipping Policy page (already correct on your site)

Yes — we ship worldwide.

International delivery times depend on the country and local postal services.

Customs fees or import taxes may apply and are the buyer’s responsibility.

You may return items within 14 days of delivery if they are:

• Unused
  
• In original packaging
  
• Include proof of purchase
  

Refunds are issued back to the original payment method within up to 10 business days after inspection.

Returns without prior approval will not be accepted.

Full details:

Refund Policy page

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on our website or the carrier’s website. If you have any questions or concerns about your order, please contact our customer service team at customerservice@wavypopoyo.com

To keep your pieces looking their best:

• Avoid perfumes, lotions and cleaning chemicals
  
• Remove before swimming in chlorinated pools
  
• Store in a cool, dry place or original jewelry pouch
  
• Clean gently with a soft cloth

We offer a 6-month warranty that covers:

• Manufacturing defects
  
• Faulty materials
  
• Broken clasps
  
• Loose stones
  
• Structural issues
  

Not covered:

Loss, wear & tear, misuse, scratches, or custom engraved items.

Full details:

Warranty page

Most of our jewelry is water-resistant, crafted for everyday wear.

925 sterling silver and stainless steel can be worn in the shower/sea.

Gold-plated items should be kept dry to maintain long-lasting shine.